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⚠️ Psyonix has made us aware of a trading exploit on PC which is in active use (not believed to be possible on consoles). At present, trading has not been disabled in game, we highly recommend not trading until the issue has been resolved or Psyonix clarifies the situation further.

Downtime Update | March 11th 2021

3 months ago by QuestFerret in Site News

Hi everyone,

Just after midnight UTC on March 10, all of our services went down. We attempted to log onto the servers within minutes to investigate the problem, but unfortunately one of the database servers that powers the site was not responding. Our provider were reporting "a disturbance" which was being looked into, and an increasing number of services at their location were going offline.

A few hours later, around 3am, it was reported that our server provider had a major fire in one of their locations. As the situation unfolded it became clear that this fire had completely destroyed one datacentre at the location, and severely damaged another. Thankfully nobody was injured in the fire, but we had multiple servers hosted in those buildings. Those have been irrecoverably destroyed.

Naturally this has caused disruption to our website and app, which were down for approximately 37 hours whilst we moved to and completely rebuilt our infrastructure with a new provider. It wasn't just us - it seems like up to 3.6 million websites and services were also affected by the outage.

We've now restored everything from the most recent backups we could obtain, but we regret to say that in some cases this has led to missing data on the website. We've been unable to retreive our most recent backups, which were on a server that's powered off due to the fire situation. As this won't be available until next week at the earliest (if at all), we've had to make do.

The missing data includes, but is not limited to, trades, reports, support tickets, chat messages and user accounts. We appreciate this may be a confusing and frustrating situation, but we've done everything we can to load the most recent data available to us. In some cases data is available from yesterday morning, but in most cases will be around a week out of date.

To prevent confusion we have removed all existing trades from the site. While we wanted to keep them, we felt that the percentage of trades that were no longer valid would be too high. 

Although this incident was entirely out of our hands, we have identified a number of places that we should be doing better. While we do perform backup restoration tests, our backups from the past few days were not far enough off-site for the fire to not impact them. Even if they had been available, that data would have still been up to 15 hours out of date due to our backup schedule. Likewise, while our file backups appeared okay, the archives have only been partially recoverable. We thought everything was okay, but in retrospect we should have been doing more. It's a painful lesson, but also a very useful one.

We're reviewing the situation and will keep you updated as we decide what to do going forwards. We had planned on moving our infrastructure to a different provider in the near future anyway, but this incident has forced us to pick on the spot without as much thought as we'd like. We'll keep you posted on future updates. More downtime may be required as we adjust to our new home, we'll keep this to a minimum. Follow us on Twitter for the latest updates.

We hope you understand the trouble we've been through, and we do apologize for the inconvenience. A huge thanks needs to go on record to vicegold and our new "server guy" Toby who went above and beyond yesterday, working for almost 18 hours straight to allow this to be possible. It was a stressful day, to say the least. Plans were set back by the backup situation, the sheer size of our backup files, and then some connectivity issues with supporting services later in the day. All of this combined to mean we couldn't relaunch last night in a way that we were confident enough in.

A lot of you have asked about the cause of the fire - that's not yet known. Articles on TechRadar and the MalwareBytes Blog cover it well, and there are plenty more out there should you wish to read up. OVH are a major player in the server space, this situation may be in the news for a while as they recover. Questions also have to be asked about how things got this bad, but for now we're just glad that nobody was hurt in the fire.



PS: While we can understand not being able to trade is frustrating, this situation was out of our control. A lot of users rated our app with 1 star due to the downtime. If you've rated us with 1 star, please reconsider your rating as it would help us a lot. If you haven't rated us yet, you can do so on the Apple App Store and on Google play.



Non, les données contenues dans les serveurs de SBG2 ne seront vraisemblablement pas récupérables.
Mais si vous utilisez le Backup FTP #OVH, vos sauvegardes sont dans un autre datacenter. (Les photos sont des pompiers) https://t.co/tRonks8qIw pic.twitter.com/EL5BcMjbc7

— Xavier Garreau (@xgarreau) March 10, 2021

Comments

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1 month ago
I need to win this one now
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1 month ago
Apex is expensive
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1 month ago
Ok boomer
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2 months ago
Lime reaper in the item shop!!!
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2 months ago
200 ckredits
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2 months ago
Hello
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2 months ago
Bruh that sucks
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2 months ago
First 😆😆😆
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2 months ago
English
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3 months ago
People in Texas s had frozen servers anyone else live down here?
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3 months ago
Alpha cap g us mint my g
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3 months ago
Scarab🥵
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3 months ago
@DRIFTDUCK no, you just have common sense
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3 months ago
All the item shop informations from like 1 Year are gone😞
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3 months ago
Sidjendshhs
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3 months ago
just a freaking fat E
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3 months ago
DND_SKYZ my mom has to get up every day at 2:00 am and come back from work everyday at 9:00 pm.
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3 months ago
This situation guys was not so good for us but RL Garage fixed so fast 💨 It is was good job
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3 months ago
MINCLARE_XBOLT i understand how you feel, but how much time did it took from you to think that? It's like you are burning and someone says something like " STOP BURNING''. So pls rate 5 stars than 1.
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3 months ago
Respect
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3 months ago
This is Rocket League evrything can happen and alot of rage to this game but much love and happynes from RL hope its get fixed as fast as possible. Have respekt for this game it takes time to fix such a big game have respekt!!!
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3 months ago
You kidding me? People are still mad with rlgarage? It takes a few minutes max to make a trade. Maybe instead of spending the time writing a 1 star review, just post a different trade. How hard is that, huh? I know I'm a genius. How would you like it if your building burned down, and people were mad at you for it?
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3 months ago
Anyone else having problems searching for specific trades or just me?
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3 months ago
Dings dein Haus brennt
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3 months ago
Whoever whiffed that save needs to join my clan (POG aka professional own goalers)
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3 months ago
What a save!
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3 months ago
I’m confused and yes I am also glad no one died 🙂
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3 months ago
Toby clutch
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3 months ago
RIP Server 😢😭💐🙏⚰️
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3 months ago
Not first
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3 months ago
Couldn't agree more with you. I bet if all the people that posted those reviews couldn't make a site like this work. Stop complaining, it's not their fault.
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3 months ago
To all people who posted 1 star review: These people are giving you free service to trade, this fire probably cost them a lot of money which is obviously not their fault and you decide to ruin the app by posting 1 star reviews?! That just hurts; it really does. A more logical thing to do is to become a pateon suporter, but hey, who am I to judge.
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3 months ago
these comments man XDDD
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3 months ago
Make a option to repeat last trade plssss
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3 months ago
Trying to NOT be a mastermind but I think you should turn off the fire bro
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3 months ago
guys epic games doesn't run this website they cant change 2FA on trading.
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3 months ago
Gg guys
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3 months ago
Bruh what is with these comments
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3 months ago
Ami a scammer I took everything away for a fennec I literally gave him everything I had I was left with nothing and I had to literally have to start again
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3 months ago
Thank you for bringing back up the website!
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3 months ago
Good job in the reboot tho , it was quite fast if you think of the damage 👍
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3 months ago
I hope everyone is safe, data can be replaced, lives cant
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3 months ago
Great job and stay safe
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3 months ago
Hope yall good. ;-;
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3 months ago
🙏
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3 months ago
Thank God that no one was hurt thx for getting servers back up so quickly
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3 months ago
dang im n0t last oh well sorry the fire happened have a nice day all :D
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3 months ago
oh wow, im glad to see that the server is up so fast again though!
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3 months ago
Yo dat scrab got da blinggg.
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3 months ago
Thank god there all right i was worried 😦
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3 months ago
can't you just give us the option to keep our old trades or not? let's say this option would last for the first week only. it would save me from so much trouble.
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3 months ago
Wow I thought they meant a hacker attacked a database to start a digital fire not a physical one.
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3 months ago
Thank God no one got hurt
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3 months ago
I'm glad no one died, I hope it all right.
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3 months ago
And thanks
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3 months ago
Ginormous pp
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3 months ago
Thank you so much really appreciate u guys effort hope noonewas hurt and just a massive thank you to u guys because u got this app running again in jus a little amount of time thank you
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3 months ago
Mega pp
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3 months ago
Hopefully nobody was hurt and everyone is ok
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3 months ago
Oh ok shit
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3 months ago
:c :c :c :c
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3 months ago
Thank you some much for telling is what happened, hopefully no one got hurt and thank you Toby
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3 months ago
Thankfully everyone was ok
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3 months ago
😭😭
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3 months ago
Thank God no one was hurt 🙏😔
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3 months ago
Did a building of urs have a fire if so my thought to them and there families
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3 months ago
Thankfully nobody was hurt
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3 months ago
That's sad I wish I can help yall
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3 months ago
I am so sorry this happened but glad you guys are back
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3 months ago
glad you are all ok and staying well, may god bless you all
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3 months ago
Thank god everyone is okay
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3 months ago
Glad you guys are okay. Legends coming in with the instant feedback and transparency. Keep up the good work guys.
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3 months ago
Ksoskmsjs
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3 months ago
Oh, ok
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3 months ago
quite a few services have been affected by this fire, hang in there and hope the backups are safe and nothing of value is lost irreversibly I guess
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3 months ago
Glad no one is hurt
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3 months ago
Rip server
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3 months ago
This is op for trade
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3 months ago
good that no one got hurt🙏🙏
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3 months ago
Beutiful
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3 months ago
Bruh it's at Strasbourg. À lot of Web site get damage by this fire.
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3 months ago
Wow how did it catch on fire
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3 months ago
Wow it's so beautiful
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3 months ago
Ye glad and its a french site the OVH i think ive heard about that.
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3 months ago
Glad everyone is ok 🙏🙏🙏
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3 months ago
Really Sorry to hear this my guy
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3 months ago
Sorry about that, glad to hear everything is back to normal though!
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3 months ago
This is going to be crazy
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3 months ago
Oh wow, gl for the future.
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3 months ago
Two hand twist😩
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3 months ago
😩😩😩😩
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3 months ago
Glad to hear everything is going back to normal and everyone is safe
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3 months ago
I hope all of you are okay :)
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3 months ago
Hope ur ok
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3 months ago
Anybody got a fennec bp cheap
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3 months ago
AAAAAAGRGEFEGEG
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3 months ago
YOOOOOOOOOO!!!!!!!!!!! SOMEONE PULLED A FRICKING HADES BOMB!!!!!!!!!!!!!!!!!!! CONGRTAS!!!!!
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3 months ago
Hahah me and my silly but thought it was a virus
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3 months ago
OMG how did this happen!
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3 months ago
Hey man don’t worry about it. Life just has its ups and down. And yesterday was a down. But u can’t let that stop u just keep moving. And I just wanted to say I appreciate what u guys do. Thanks😊🙏
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3 months ago
No worries things happen. we cant blame you guys for something out of your control. Fingers crossed things only get better from here on 🤞
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3 months ago
Hope everything and everyone will be okay
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3 months ago
That's impressive, good everyone is ok You don't need to apologise, that was unpredictable
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3 months ago
okay ty
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3 months ago
I hope you are all ok and who cares if you have lost data? What’s important is that everyone is alive and safe.
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3 months ago
Toby is an absolute legend!!
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3 months ago
im glad no one's hurt, i think maybe you can show our latest possible active trades and ask us if we want to republish them or sth like that, i understand this was hard on you guys i hope you all doing well now
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3 months ago
This site is only getting better nice work guys
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3 months ago
The data loss is not a problem, glad nobody got injured!
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3 months ago
I'm glad that everyone is safe. Data can be replaced, but lives can't.
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3 months ago
Its work
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3 months ago
Oh ok
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3 months ago
Oh no I hope nobody got hurt
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3 months ago
NOW THIS IS ROCKET LEAGUE! Also glad no one was hurt
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3 months ago
Ty for the hard work guys
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3 months ago
damm hope no one got hurt
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3 months ago
Wow☹️ Im sorry
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3 months ago
THANK YOU TOBY
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3 months ago
OMG hope everyone is ok idc that I lost my trades and some messages it really doesn’t matter it’s important that we keep this a safe and caring community : ) LOVE THE ALP KEEP UP THE GOOD WORK WORTH 6 OUT OF 5 STARS
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3 months ago
Hey Everyone is ok hopefully. If anyone got hurt i’ll pray for them!🙂
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3 months ago
Hope everyone is ok and you manage to get back to where you were at
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3 months ago
Omg I hope everyone is ok
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3 months ago
Went to rate your app and I get an error loading page when going through the links privided. (Clicking on "Google play" then clicking on "OPEN IN PLAY STORE APP".) will open normally through my play store but it may keep people from giving better reviews.
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3 months ago
Good thing no one got hurt
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3 months ago
I’m so glad knowone got hurt
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3 months ago
Yeeeeeeeeeet chain
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3 months ago
Thank you for clearing everything up!
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3 months ago
Wow good thing no one got hurt
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3 months ago
Sad, hope you recover
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3 months ago
Just a big shout out to the creators and I’m very glad and grateful that no one got hurt in the terrible fire and this app is great im about to go try to give this app 6 stars (Lol there isn’t a 6 star rating available) and thanks for everything guys, keep it up and stay safe 😷:)
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3 months ago
That was a big fire, good to know everyone is ok and good to see the best trading site is back on track :). Well done RL Garage team :)
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3 months ago
Yo this is the best trading app no cap.
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3 months ago
We back bby
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3 months ago
RIP :(
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3 months ago
You really should have kept trades but kept them inactive until each user bumped them. You created an incredible amount of work for people in order to avoid a minor inconvenience... Great job getting the site back up quickly but this was a very poor decision.
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3 months ago
Duck you are right ya I'm happy no one got hurt thank you rl garage for letting us have this app ty so much
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3 months ago
and also, nice pic of the scarab in alpha gear.
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3 months ago
Stop wining about not being able to trade, I mean at least you didn't have a fire. RL Garage did a great job at getting the site back up given the circumstances.
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3 months ago
Hey hope y’all all right thanks for everything
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3 months ago
So happy ur back ;)
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3 months ago
Sad sad
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3 months ago
Im glad youre all okay!
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3 months ago
Thanks for making this site
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3 months ago
OMG The last 'Italic' part got me to cry inside. How on earth could anyone down vote you in this scenario...terrible
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3 months ago
sounds like you guys acted fast, nice work =]
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3 months ago
I’m glad no one got hurt.
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3 months ago
Good Job getting the servers done in 37hrs I expected it to last for a week if it was a fire. Hats off to you!👏👏
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3 months ago
Glad everyone is ok!
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3 months ago
what happend a few days ago to the site?
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3 months ago
Last xD
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3 months ago
last XD
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3 months ago
Glad your all ok.
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3 months ago
Thx for the info
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3 months ago
This is sad. I hope this side get never destroyed
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3 months ago
Love the site and service! Missed you while you were gone!! Thank you for coming back better and stronger.
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3 months ago
Finally
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3 months ago
Ty guys for all the hard work u do
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3 months ago
Thanks Guys... you really have put in effort and frankly without you guys rocket league is much worse. I appreciate the effort and work put in.
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3 months ago
well... some items for users wouldn’t be a bad idea...
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3 months ago
All my trades and half of my massages are gone
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3 months ago
Ily all
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3 months ago
finally came back
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3 months ago
I appreciate your hard work guys :)
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3 months ago
appreciate y’all . thanks for the hard work:)
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3 months ago
Thx guys for your amazing work 👍🤍
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3 months ago
Toby we all thank you and we are glad that everybody is safe
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3 months ago
Toby tysm give him free tw octane
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3 months ago
Thanks for dealing with us guys, you rock
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3 months ago
I was wondering why I couldn’t load into the app... but yea this is random event that can happen at any time. I understand
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3 months ago
Im glad no one got injured...
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3 months ago
Great to have you back, well done in recovering so quickly !
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3 months ago
Ty guys for ur amazing work!
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3 months ago
god save you guys :>3
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3 months ago
love and peace.
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3 months ago
What a save! What a save! What a save! Chat disabled for 3 seconds
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3 months ago
Im glad no one was hurt
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3 months ago
#Givetommyaraise
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3 months ago
Glad to have you guys back!
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3 months ago
#givetobyaraise🤩
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3 months ago
Give Toby a pay rise 🤩😂
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3 months ago
#givetobyaraze
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3 months ago
Yessssss Toby
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3 months ago
Big up Toby
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3 months ago
Trading again
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3 months ago
At least you are back and everyone can start
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3 months ago
Glad things are looking up, Toby a goat
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3 months ago
No problem hope you guys are well
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3 months ago
Glad everyones ok... Hoped you didnt lose too much of your work, thx for being back so quickly !
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3 months ago
No problem
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3 months ago
#GIVETOBYARAISE
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3 months ago
It's ok :)
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3 months ago
It's ok :)
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3 months ago
It's ok :)
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3 months ago
:)
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3 months ago
Its alright, as long as everyone ok and unharmed👍
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3 months ago
🙏🙏🙏
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3 months ago
Np guys stay safe
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3 months ago
Can you add an option for bringing back pre server damaged trades. Most of my trades were the same and I don't exactly remember what I put on there.
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3 months ago
glad no one got hurt :)
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3 months ago
Thank you so much for going above and beyond to make sure the trading community can continue as fast as possible best of luck figuring everything out. The people who give 1 stars because of a fire disaster are clearly delusional and inconsiderate to say the least. Whining that you can’t access an app during a crisis IN a crisis is absolutely appalling. A fire in which people could’ve been seriously hurt DURING coronavirus! You guys are awesome and I’m sure I can speak for the majority of the community when I say I am truly astounded at how well you have dealt with this Thank you
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3 months ago
Wow props to toby
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3 months ago
Was it a real fire?
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3 months ago
That’s happening to me to
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3 months ago
same I am also getting dms from 9 days ago
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3 months ago
I’m just happy that no one got hurt
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3 months ago
Hey idk if this is happening to anyone else but I’m only getting DMs from 9 days ago whereas I messaged many people before the down time. So basically everyone I dm’d in the past few days has gone and idk what to do
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3 months ago
It works
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3 months ago
what’s important was nobody got hurt. thanks so much for doing your best we appreciate you
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3 months ago
Ay at least it's up and everyone's okay
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3 months ago
Glad everything’s back online and everyone’s ok :)
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3 months ago
You did a very good job getting the sever up in just a day and a half. Big props to you guys. Thank god nobody was hurt!
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3 months ago
(: glad everybody is ok
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3 months ago
Such a good app you developed! It’s ok to wait a little while
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3 months ago
Ow im sorry for the fire
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3 months ago
What a save! What a save! What a save! Chat disable for 3 seconds
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3 months ago
These things happen. It's just life. Well done with dealing with the situation as fast as possible though.
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3 months ago
thx for being so fast and also, I LOVE THIS SCARAB
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3 months ago
thank goodness no one was hurt
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3 months ago
Glad you got the site and app back and running so fast! Good to hear that everyone is alright, thanks for all the hard work to get it back going! I don't understand how some people would give bad ratings because of something that was outside of your guy's reach, you all worked very hard to get the site back up and running that should get beyond five stars!
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3 months ago
Hi, thx goodness no one is injured, now the website is working but i only find my old chats not my new ones
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3 months ago
Ну и че?
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3 months ago
By removing all trades you have made the problem significantly worse. I may have been able to grab caches based on the GUID of my trades: e.g. trade=0367f4589579. But by deleting all trades the Guids are reassigned to new trades and I have lost all visibility. I know your effort is to be commended but I am concenred about the decision making and the level of technical capacity and awareness being leveraged. Slow down and get this right. Better to lose a day of trading than lose all our data.
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3 months ago
Thanks for being this quick
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3 months ago
Thank god everyone is save!
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3 months ago
Wow hopefully everything is ok
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3 months ago
All g
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3 months ago
It’s calmmm
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3 months ago
pain :((
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3 months ago
you don’t have to apologize from nothing it wasn’t your bad thanks for all the attention you have with us
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3 months ago
Sorry, we're aware of the Epic linking issue - working on it!
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3 months ago
I cant log in with mt account and when i Crete new one IT says some kinda error plz help
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3 months ago
Pls fix the error my account was less than 1 week old so it got deleted so i created a new account but now i can't link my epic it keeps giving errors.
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3 months ago
It’s ok ! U guys are back
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3 months ago
Also, give Toby an alpha cap
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3 months ago
Great News!!! I am glad everyone is safe out there. Keep up the good work RL garage team!
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3 months ago
I wish all the lowballers and scammers in my chat and archive were gone xD
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3 months ago
You have done good work most apps would say it will not go on till we fixed and do it 30 days you handled it quickly my Respekt
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3 months ago
Best app 5 stern
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3 months ago
I can't link my account epic
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3 months ago
Thank god this app is back up and the fire did not kill the app forever
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3 months ago
Im glad nothing really bad happened to you guys!
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3 months ago
Goodness y’all went through a lot yesterday
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3 months ago
Thank god ur safe
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3 months ago
Well, happy no one is hurt
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3 months ago
yo MOMMA
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3 months ago
Thank You Guys Great Work!!
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3 months ago
While it is a tough situation, you can do more. Please at very least provide us with a back up of our trades (when they are available) so I can rebuild them again. My trades were very specific with words and details, to start again would require at least 3-5 hours of my time.
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3 months ago
Thanks!
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3 months ago
25TH!!!
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3 months ago
I would also like to give a big thank you to the RLG team and their hardworking during this time and getting the app back up and running again.
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3 months ago
Thanks!
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3 months ago
happy the servers are back online after such a scary incident. glad no one was hurt!
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3 months ago
We appreciate your work ethic and dedication to the community you’ve built from the ground up more than the team at RL Garage can know, and we’ll be waiting and supporting you while you rebuild better than before... setbacks are a part of life and it is more than impressive how fast you were able to overcome such a disaster. Thank you again
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3 months ago
For any of the users who are wondering why your conversations have been backtracked to 1 to 2 weeks ago, that is because the fire at the datacenter destroyed some of the data.
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3 months ago
My trades :( My Chat :(
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3 months ago
I’m just glad it’s working again ngl.
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3 months ago
It all good glad no one was hurt
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3 months ago
OH M Y GOOOOD
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3 months ago
Hell9
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3 months ago
Missed you
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3 months ago
Glad to see you guys back online after this unlucky accident, thanks for being as fast as you can
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3 months ago
And all my chats from for 2 days are gone, and now there only chats from like 2 weeks🤔
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3 months ago
I was wondering because I couldn’t get in😅. I deleted the app😅
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3 months ago
Hey Np
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3 months ago
This is sad to hear... but at least the website is back up!
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3 months ago
sucks that I had to recreate my account because it got lost. oh well
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3 months ago
I love RL garage, every trade I have found here went well and happened quickly. I would like to keep using this app/ site but it won’t allow me to connect to my epic account since I had to recreate my account here so I am still unable to use any features of trading. I’ll happily rate 5 stars if we can resolve this issue, it’s cool if it takes a few days or weeks to fix.
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3 months ago
i hate it
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3 months ago
Hope everything is fine.
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3 months ago
wow im so glad everyone is okay
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3 months ago
why does it say someone messaged me saying "hi" 9 days ago when i was on right before downtime? and i reply really fast
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3 months ago
Glad to know nobody was injured
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3 months ago
Thanks for the RL garage hardwork getting everything back up and running, everything has been out of your control but the speedy recovery on your part has been great. While its bad to hear of the fire at the data center and great to hear every one was safe (although the data center is just a service provided to RL garage, as some messages to you make it sound like its part of RL garage) I find it astounding the OVH didnt have built in redundancy to mitigate for such events, they have data centers in 4 different location yet a single outage (albeit a big one) in one building in one data center should not be cause to disable 3.6 million websites and game servers. I hope any new server providers work well and good luck with the transferring. Kudos for all the good work and after it all Ill certainly donate a little through Patron (an unsubtly 'donating would be awesome' message wouldnt be out of place, Im sure you guys deserve a beer or 2 after all the drama)
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3 months ago
Bueno almenos no tenía tantos trades activos
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3 months ago
Mobile app still not working, needs to be updated because api moved?
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3 months ago
You can add your trades without any fear. Downtime doesn't mean any data loss, just that the website/app can't be used for a few minutes.
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3 months ago
I just have a question - should I put all my trades again now manually or it will be done by you or something? Just so I know if I should do it now or just wait or something to not make something wrong :D
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3 months ago
there's no problem, you couldnt control anything and its not your fault! :)
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3 months ago
So we shouldn't add our trades back because "more downtime may be required as we adjust to our new home" ?
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3 months ago
We're so glad that everyone is ok. Thanks for doing everything u can to get the severs back up.
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3 months ago
i feel sorry for the workers there like 3am *yawn* thats really early in the morning.
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3 months ago
im actuallly not mad i was just ya know playing rl aka the best gameon the internet rn but im glad no one was hurt and its a big fire
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3 months ago
You must be a special kind of douchebag to rate an app 1 star, because of downtime, ANY downtime. Thank you for your efforts. You're awesome.
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3 months ago
Well atleast no one was injured....
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3 months ago
that's huuuge
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3 months ago
I can’t understand how some people can be so inconsiderate. I’m glad no one was hurt in the fire. Huge thanks for the app you’ve given us, and for being able to recover it as soon as you could. I’ll give you a 5 star rating right now, and I hope I’m not the only one.
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3 months ago
Nice to know this QuestFerret, Good job!
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3 months ago
third
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3 months ago
it works!
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3 months ago
HIII finally :D
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3 months ago
I'm glad no one died, I hope it all right
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3 months ago
forth or something
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3 months ago
wow, i'm sorry for the fire
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3 months ago
not first
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3 months ago
Second :)
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3 months ago
first xD

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