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👮 We updated our trading and platform rules. Please read them carefully before you continue to trade.

Downtime Update | March 11th 2021

1 month ago by QuestFerret in Site News

Hi everyone,

Just after midnight UTC on March 10, all of our services went down. We attempted to log onto the servers within minutes to investigate the problem, but unfortunately one of the database servers that powers the site was not responding. Our provider were reporting "a disturbance" which was being looked into, and an increasing number of services at their location were going offline.

A few hours later, around 3am, it was reported that our server provider had a major fire in one of their locations. As the situation unfolded it became clear that this fire had completely destroyed one datacentre at the location, and severely damaged another. Thankfully nobody was injured in the fire, but we had multiple servers hosted in those buildings. Those have been irrecoverably destroyed.

Naturally this has caused disruption to our website and app, which were down for approximately 37 hours whilst we moved to and completely rebuilt our infrastructure with a new provider. It wasn't just us - it seems like up to 3.6 million websites and services were also affected by the outage.

We've now restored everything from the most recent backups we could obtain, but we regret to say that in some cases this has led to missing data on the website. We've been unable to retreive our most recent backups, which were on a server that's powered off due to the fire situation. As this won't be available until next week at the earliest (if at all), we've had to make do.

The missing data includes, but is not limited to, trades, reports, support tickets, chat messages and user accounts. We appreciate this may be a confusing and frustrating situation, but we've done everything we can to load the most recent data available to us. In some cases data is available from yesterday morning, but in most cases will be around a week out of date.

To prevent confusion we have removed all existing trades from the site. While we wanted to keep them, we felt that the percentage of trades that were no longer valid would be too high. 

Although this incident was entirely out of our hands, we have identified a number of places that we should be doing better. While we do perform backup restoration tests, our backups from the past few days were not far enough off-site for the fire to not impact them. Even if they had been available, that data would have still been up to 15 hours out of date due to our backup schedule. Likewise, while our file backups appeared okay, the archives have only been partially recoverable. We thought everything was okay, but in retrospect we should have been doing more. It's a painful lesson, but also a very useful one.

We're reviewing the situation and will keep you updated as we decide what to do going forwards. We had planned on moving our infrastructure to a different provider in the near future anyway, but this incident has forced us to pick on the spot without as much thought as we'd like. We'll keep you posted on future updates. More downtime may be required as we adjust to our new home, we'll keep this to a minimum. Follow us on Twitter for the latest updates.

We hope you understand the trouble we've been through, and we do apologize for the inconvenience. A huge thanks needs to go on record to vicegold and our new "server guy" Toby who went above and beyond yesterday, working for almost 18 hours straight to allow this to be possible. It was a stressful day, to say the least. Plans were set back by the backup situation, the sheer size of our backup files, and then some connectivity issues with supporting services later in the day. All of this combined to mean we couldn't relaunch last night in a way that we were confident enough in.

A lot of you have asked about the cause of the fire - that's not yet known. Articles on TechRadar and the MalwareBytes Blog cover it well, and there are plenty more out there should you wish to read up. OVH are a major player in the server space, this situation may be in the news for a while as they recover. Questions also have to be asked about how things got this bad, but for now we're just glad that nobody was hurt in the fire.



PS: While we can understand not being able to trade is frustrating, this situation was out of our control. A lot of users rated our app with 1 star due to the downtime. If you've rated us with 1 star, please reconsider your rating as it would help us a lot. If you haven't rated us yet, you can do so on the Apple App Store and on Google play.



Non, les données contenues dans les serveurs de SBG2 ne seront vraisemblablement pas récupérables.
Mais si vous utilisez le Backup FTP #OVH, vos sauvegardes sont dans un autre datacenter. (Les photos sont des pompiers) https://t.co/tRonks8qIw pic.twitter.com/EL5BcMjbc7

— Xavier Garreau (@xgarreau) March 10, 2021

Comments

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9 days ago
English
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16 days ago
People in Texas s had frozen servers anyone else live down here?
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19 days ago
Alpha cap g us mint my g
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23 days ago
Scarab🥵
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28 days ago
@DRIFTDUCK no, you just have common sense
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30 days ago
All the item shop informations from like 1 Year are gone😞
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1 month ago
Sidjendshhs
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1 month ago
just a freaking fat E
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1 month ago
DND_SKYZ my mom has to get up every day at 2:00 am and come back from work everyday at 9:00 pm.
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1 month ago
This situation guys was not so good for us but RL Garage fixed so fast 💨 It is was good job
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1 month ago
MINCLARE_XBOLT i understand how you feel, but how much time did it took from you to think that? It's like you are burning and someone says something like " STOP BURNING''. So pls rate 5 stars than 1.
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1 month ago
Respect
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1 month ago
This is Rocket League evrything can happen and alot of rage to this game but much love and happynes from RL hope its get fixed as fast as possible. Have respekt for this game it takes time to fix such a big game have respekt!!!
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1 month ago
You kidding me? People are still mad with rlgarage? It takes a few minutes max to make a trade. Maybe instead of spending the time writing a 1 star review, just post a different trade. How hard is that, huh? I know I'm a genius. How would you like it if your building burned down, and people were mad at you for it?
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1 month ago
Anyone else having problems searching for specific trades or just me?
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1 month ago
Dings dein Haus brennt
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1 month ago
Whoever whiffed that save needs to join my clan (POG aka professional own goalers)
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1 month ago
What a save!
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1 month ago
I’m confused and yes I am also glad no one died 🙂
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1 month ago
Toby clutch
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1 month ago
RIP Server 😢😭💐🙏⚰️
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1 month ago
Not first
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1 month ago
Osheeshh
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1 month ago
Couldn't agree more with you. I bet if all the people that posted those reviews couldn't make a site like this work. Stop complaining, it's not their fault.
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1 month ago
To all people who posted 1 star review: These people are giving you free service to trade, this fire probably cost them a lot of money which is obviously not their fault and you decide to ruin the app by posting 1 star reviews?! That just hurts; it really does. A more logical thing to do is to become a pateon suporter, but hey, who am I to judge.
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1 month ago
these comments man XDDD
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1 month ago
Make a option to repeat last trade plssss
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1 month ago
Trying to NOT be a mastermind but I think you should turn off the fire bro
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1 month ago
guys epic games doesn't run this website they cant change 2FA on trading.
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1 month ago
Gg guys
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1 month ago
Bruh what is with these comments
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1 month ago
Ami a scammer I took everything away for a fennec I literally gave him everything I had I was left with nothing and I had to literally have to start again
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1 month ago
Thank you for bringing back up the website!
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1 month ago
Good job in the reboot tho , it was quite fast if you think of the damage 👍
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1 month ago
I hope everyone is safe, data can be replaced, lives cant
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1 month ago
Great job and stay safe
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1 month ago
I am sorry hope it will be allright.
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1 month ago
Hope yall good. ;-;
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1 month ago
🙏
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1 month ago
Thank God that no one was hurt thx for getting servers back up so quickly
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1 month ago
dang im n0t last oh well sorry the fire happened have a nice day all :D
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1 month ago
oh wow, im glad to see that the server is up so fast again though!
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1 month ago
Yo dat scrab got da blinggg.
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1 month ago
Thank god there all right i was worried 😦
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1 month ago
can't you just give us the option to keep our old trades or not? let's say this option would last for the first week only. it would save me from so much trouble.
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1 month ago
Wow I thought they meant a hacker attacked a database to start a digital fire not a physical one.
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1 month ago
Thank God no one got hurt
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1 month ago
I'm glad no one died, I hope it all right.
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1 month ago
And thanks
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1 month ago
Ginormous pp
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1 month ago
Thank you so much really appreciate u guys effort hope noonewas hurt and just a massive thank you to u guys because u got this app running again in jus a little amount of time thank you
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1 month ago
Mega pp
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1 month ago
Hopefully nobody was hurt and everyone is ok
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1 month ago
Oh ok shit
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1 month ago
:c :c :c :c
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1 month ago
Thank you some much for telling is what happened, hopefully no one got hurt and thank you Toby
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1 month ago
Thankfully everyone was ok
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1 month ago
😭😭
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1 month ago
Thank God no one was hurt 🙏😔
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1 month ago
Did a building of urs have a fire if so my thought to them and there families
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1 month ago
Thankfully nobody was hurt
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1 month ago
That's sad I wish I can help yall
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1 month ago
I am so sorry this happened but glad you guys are back
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1 month ago
glad you are all ok and staying well, may god bless you all
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1 month ago
Thank god everyone is okay
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1 month ago
Glad you guys are okay. Legends coming in with the instant feedback and transparency. Keep up the good work guys.
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1 month ago
Ksoskmsjs
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1 month ago
Oh, ok
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1 month ago
quite a few services have been affected by this fire, hang in there and hope the backups are safe and nothing of value is lost irreversibly I guess
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1 month ago
Glad no one is hurt
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1 month ago
Glad everyone is fine
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1 month ago
Rip server
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1 month ago
This is op for trade
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1 month ago
good that no one got hurt🙏🙏
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1 month ago
Beutiful
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1 month ago
Bruh it's at Strasbourg. À lot of Web site get damage by this fire.
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1 month ago
Wow how did it catch on fire
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1 month ago
Wow it's so beautiful
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1 month ago
Ye glad and its a french site the OVH i think ive heard about that.
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1 month ago
Glad everyone is ok 🙏🙏🙏
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1 month ago
Really Sorry to hear this my guy
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1 month ago
Sorry about that, glad to hear everything is back to normal though!
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1 month ago
This is going to be crazy
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1 month ago
Oh wow, gl for the future.
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1 month ago
Two hand twist😩
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1 month ago
😩😩😩😩
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1 month ago
Glad to hear everything is going back to normal and everyone is safe
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1 month ago
I hope all of you are okay :)
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1 month ago
Hope ur ok
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1 month ago
Anybody got a fennec bp cheap
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1 month ago
AAAAAAGRGEFEGEG
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1 month ago
YOOOOOOOOOO!!!!!!!!!!! SOMEONE PULLED A FRICKING HADES BOMB!!!!!!!!!!!!!!!!!!! CONGRTAS!!!!!
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1 month ago
Hahah me and my silly but thought it was a virus
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1 month ago
OMG how did this happen!
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1 month ago
Hey man don’t worry about it. Life just has its ups and down. And yesterday was a down. But u can’t let that stop u just keep moving. And I just wanted to say I appreciate what u guys do. Thanks😊🙏
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1 month ago
No worries things happen. we cant blame you guys for something out of your control. Fingers crossed things only get better from here on 🤞
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1 month ago
Hope everything and everyone will be okay
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1 month ago
That's impressive, good everyone is ok You don't need to apologise, that was unpredictable
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1 month ago
okay ty
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1 month ago
I hope you are all ok and who cares if you have lost data? What’s important is that everyone is alive and safe.
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1 month ago
Toby is an absolute legend!!
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1 month ago
im glad no one's hurt, i think maybe you can show our latest possible active trades and ask us if we want to republish them or sth like that, i understand this was hard on you guys i hope you all doing well now
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1 month ago
This site is only getting better nice work guys
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1 month ago
The data loss is not a problem, glad nobody got injured!
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1 month ago
I'm glad that everyone is safe. Data can be replaced, but lives can't.
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1 month ago
Its work
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1 month ago
Oh ok
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1 month ago
Oh no I hope nobody got hurt
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1 month ago
NOW THIS IS ROCKET LEAGUE! Also glad no one was hurt
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1 month ago
Ty for the hard work guys
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1 month ago
damm hope no one got hurt
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1 month ago
Wow☹️ Im sorry
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1 month ago
THANK YOU TOBY
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1 month ago
OMG hope everyone is ok idc that I lost my trades and some messages it really doesn’t matter it’s important that we keep this a safe and caring community : ) LOVE THE ALP KEEP UP THE GOOD WORK WORTH 6 OUT OF 5 STARS
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1 month ago
Hey Everyone is ok hopefully. If anyone got hurt i’ll pray for them!🙂
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1 month ago
Dang Toby worked for 18 hours straight respect to him he the g :)
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1 month ago
Hope everyone is ok and you manage to get back to where you were at
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1 month ago
Omg I hope everyone is ok
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1 month ago
Went to rate your app and I get an error loading page when going through the links privided. (Clicking on "Google play" then clicking on "OPEN IN PLAY STORE APP".) will open normally through my play store but it may keep people from giving better reviews.
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1 month ago
Good thing no one got hurt
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1 month ago
I’m so glad knowone got hurt
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1 month ago
Yeeeeeeeeeet chain
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1 month ago
Thank you for clearing everything up!
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1 month ago
Wow good thing no one got hurt
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1 month ago
Sad, hope you recover
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1 month ago
Just a big shout out to the creators and I’m very glad and grateful that no one got hurt in the terrible fire and this app is great im about to go try to give this app 6 stars (Lol there isn’t a 6 star rating available) and thanks for everything guys, keep it up and stay safe 😷:)
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1 month ago
That was a big fire, good to know everyone is ok and good to see the best trading site is back on track :). Well done RL Garage team :)
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1 month ago
Yo this is the best trading app no cap.
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1 month ago
We back bby
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1 month ago
RIP :(
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1 month ago
You really should have kept trades but kept them inactive until each user bumped them. You created an incredible amount of work for people in order to avoid a minor inconvenience... Great job getting the site back up quickly but this was a very poor decision.
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1 month ago
Duck you are right ya I'm happy no one got hurt thank you rl garage for letting us have this app ty so much
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1 month ago
and also, nice pic of the scarab in alpha gear.
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1 month ago
Stop wining about not being able to trade, I mean at least you didn't have a fire. RL Garage did a great job at getting the site back up given the circumstances.
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1 month ago
Hey hope y’all all right thanks for everything
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1 month ago
So happy ur back ;)
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1 month ago
Sad sad
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1 month ago
Im glad youre all okay!
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1 month ago
Thanks for making this site
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1 month ago
OMG The last 'Italic' part got me to cry inside. How on earth could anyone down vote you in this scenario...terrible
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1 month ago
sounds like you guys acted fast, nice work =]
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1 month ago
I’m glad no one got hurt.
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1 month ago
Good Job getting the servers done in 37hrs I expected it to last for a week if it was a fire. Hats off to you!👏👏
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1 month ago
Glad everyone is ok!
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1 month ago
what happend a few days ago to the site?
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1 month ago
Last xD
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1 month ago
last XD
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1 month ago
Glad your all ok.
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1 month ago
Thx for the info
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1 month ago
This is sad. I hope this side get never destroyed
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1 month ago
Love the site and service! Missed you while you were gone!! Thank you for coming back better and stronger.
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1 month ago
Finally
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1 month ago
Ty guys for all the hard work u do
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1 month ago
Thanks Guys... you really have put in effort and frankly without you guys rocket league is much worse. I appreciate the effort and work put in.
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1 month ago
well... some items for users wouldn’t be a bad idea...
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1 month ago
All my trades and half of my massages are gone
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1 month ago
Ily all
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1 month ago
finally came back
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1 month ago
I appreciate your hard work guys :)
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1 month ago
appreciate y’all . thanks for the hard work:)
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1 month ago
Thx guys for your amazing work 👍🤍
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1 month ago
Toby we all thank you and we are glad that everybody is safe
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1 month ago
Toby tysm give him free tw octane
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1 month ago
Thanks for dealing with us guys, you rock
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1 month ago
I was wondering why I couldn’t load into the app... but yea this is random event that can happen at any time. I understand
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1 month ago
Im glad no one got injured...
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1 month ago
Great to have you back, well done in recovering so quickly !
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1 month ago
Ty guys for ur amazing work!
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1 month ago
god save you guys :>3
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1 month ago
love and peace.
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1 month ago
What a save! What a save! What a save! Chat disabled for 3 seconds
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1 month ago
Im glad no one was hurt
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1 month ago
#Givetommyaraise
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1 month ago
Glad to have you guys back!
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1 month ago
#givetobyaraise🤩
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1 month ago
Give Toby a pay rise 🤩😂
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1 month ago
#givetobyaraze
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1 month ago
Yessssss Toby
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1 month ago
Big up Toby
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1 month ago
Trading again
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1 month ago
At least you are back and everyone can start
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1 month ago
Glad things are looking up, Toby a goat
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1 month ago
No problem hope you guys are well
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1 month ago
Glad everyones ok... Hoped you didnt lose too much of your work, thx for being back so quickly !
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1 month ago
No problem
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1 month ago
#GIVETOBYARAISE
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1 month ago
It's ok :)
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1 month ago
It's ok :)
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1 month ago
It's ok :)
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1 month ago
:)
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1 month ago
Its alright, as long as everyone ok and unharmed👍
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1 month ago
🙏🙏🙏
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1 month ago
Np guys stay safe
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1 month ago
Can you add an option for bringing back pre server damaged trades. Most of my trades were the same and I don't exactly remember what I put on there.
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1 month ago
glad no one got hurt :)
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1 month ago
Thank you so much for going above and beyond to make sure the trading community can continue as fast as possible best of luck figuring everything out. The people who give 1 stars because of a fire disaster are clearly delusional and inconsiderate to say the least. Whining that you can’t access an app during a crisis IN a crisis is absolutely appalling. A fire in which people could’ve been seriously hurt DURING coronavirus! You guys are awesome and I’m sure I can speak for the majority of the community when I say I am truly astounded at how well you have dealt with this Thank you
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1 month ago
Wow props to toby
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1 month ago
Was it a real fire?
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1 month ago
That’s happening to me to
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1 month ago
same I am also getting dms from 9 days ago
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1 month ago
I’m just happy that no one got hurt
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1 month ago
Hey idk if this is happening to anyone else but I’m only getting DMs from 9 days ago whereas I messaged many people before the down time. So basically everyone I dm’d in the past few days has gone and idk what to do
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1 month ago
It works
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1 month ago
what’s important was nobody got hurt. thanks so much for doing your best we appreciate you
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1 month ago
Ay at least it's up and everyone's okay
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1 month ago
Glad everything’s back online and everyone’s ok :)
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1 month ago
You did a very good job getting the sever up in just a day and a half. Big props to you guys. Thank god nobody was hurt!
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1 month ago
(: glad everybody is ok
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1 month ago
Such a good app you developed! It’s ok to wait a little while
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1 month ago
Ow im sorry for the fire
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1 month ago
What a save! What a save! What a save! Chat disable for 3 seconds
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1 month ago
These things happen. It's just life. Well done with dealing with the situation as fast as possible though.
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1 month ago
thx for being so fast and also, I LOVE THIS SCARAB
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1 month ago
thank goodness no one was hurt
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1 month ago
Glad you got the site and app back and running so fast! Good to hear that everyone is alright, thanks for all the hard work to get it back going! I don't understand how some people would give bad ratings because of something that was outside of your guy's reach, you all worked very hard to get the site back up and running that should get beyond five stars!
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1 month ago
Hi, thx goodness no one is injured, now the website is working but i only find my old chats not my new ones
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1 month ago
Ну и че?
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1 month ago
By removing all trades you have made the problem significantly worse. I may have been able to grab caches based on the GUID of my trades: e.g. trade=0367f4589579. But by deleting all trades the Guids are reassigned to new trades and I have lost all visibility. I know your effort is to be commended but I am concenred about the decision making and the level of technical capacity and awareness being leveraged. Slow down and get this right. Better to lose a day of trading than lose all our data.
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1 month ago
Thanks for being this quick
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1 month ago
Thank god everyone is save!
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1 month ago
Wow hopefully everything is ok
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1 month ago
All g
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1 month ago
It’s calmmm
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1 month ago
pain :((
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1 month ago
you don’t have to apologize from nothing it wasn’t your bad thanks for all the attention you have with us
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1 month ago
Sorry, we're aware of the Epic linking issue - working on it!
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1 month ago
I cant log in with mt account and when i Crete new one IT says some kinda error plz help
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1 month ago
Pls fix the error my account was less than 1 week old so it got deleted so i created a new account but now i can't link my epic it keeps giving errors.
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1 month ago
It’s ok ! U guys are back
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1 month ago
Also, give Toby an alpha cap
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1 month ago
Great News!!! I am glad everyone is safe out there. Keep up the good work RL garage team!
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1 month ago
I wish all the lowballers and scammers in my chat and archive were gone xD
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1 month ago
You have done good work most apps would say it will not go on till we fixed and do it 30 days you handled it quickly my Respekt
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1 month ago
Best app 5 stern
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1 month ago
I can't link my account epic
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1 month ago
Thank god this app is back up and the fire did not kill the app forever
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1 month ago
Im glad nothing really bad happened to you guys!
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1 month ago
Goodness y’all went through a lot yesterday
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1 month ago
Thank god ur safe
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1 month ago
Well, happy no one is hurt
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1 month ago
yo MOMMA
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1 month ago
Thank You Guys Great Work!!
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1 month ago
While it is a tough situation, you can do more. Please at very least provide us with a back up of our trades (when they are available) so I can rebuild them again. My trades were very specific with words and details, to start again would require at least 3-5 hours of my time.
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1 month ago
Thanks!
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1 month ago
25TH!!!
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1 month ago
I would also like to give a big thank you to the RLG team and their hardworking during this time and getting the app back up and running again.
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1 month ago
Thanks!
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1 month ago
happy the servers are back online after such a scary incident. glad no one was hurt!
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1 month ago
We appreciate your work ethic and dedication to the community you’ve built from the ground up more than the team at RL Garage can know, and we’ll be waiting and supporting you while you rebuild better than before... setbacks are a part of life and it is more than impressive how fast you were able to overcome such a disaster. Thank you again
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1 month ago
For any of the users who are wondering why your conversations have been backtracked to 1 to 2 weeks ago, that is because the fire at the datacenter destroyed some of the data.
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1 month ago
My trades :( My Chat :(
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1 month ago
I’m just glad it’s working again ngl.
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1 month ago
It all good glad no one was hurt
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1 month ago
OH M Y GOOOOD
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1 month ago
Hell9
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1 month ago
Missed you
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1 month ago
Glad to see you guys back online after this unlucky accident, thanks for being as fast as you can
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1 month ago
And all my chats from for 2 days are gone, and now there only chats from like 2 weeks🤔
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1 month ago
I was wondering because I couldn’t get in😅. I deleted the app😅
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1 month ago
Hey Np
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1 month ago
This is sad to hear... but at least the website is back up!
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1 month ago
sucks that I had to recreate my account because it got lost. oh well
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1 month ago
I love RL garage, every trade I have found here went well and happened quickly. I would like to keep using this app/ site but it won’t allow me to connect to my epic account since I had to recreate my account here so I am still unable to use any features of trading. I’ll happily rate 5 stars if we can resolve this issue, it’s cool if it takes a few days or weeks to fix.
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1 month ago
i hate it
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1 month ago
Hope everything is fine.
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1 month ago
wow im so glad everyone is okay
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1 month ago
why does it say someone messaged me saying "hi" 9 days ago when i was on right before downtime? and i reply really fast
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1 month ago
Glad to know nobody was injured
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1 month ago
Thanks for the RL garage hardwork getting everything back up and running, everything has been out of your control but the speedy recovery on your part has been great. While its bad to hear of the fire at the data center and great to hear every one was safe (although the data center is just a service provided to RL garage, as some messages to you make it sound like its part of RL garage) I find it astounding the OVH didnt have built in redundancy to mitigate for such events, they have data centers in 4 different location yet a single outage (albeit a big one) in one building in one data center should not be cause to disable 3.6 million websites and game servers. I hope any new server providers work well and good luck with the transferring. Kudos for all the good work and after it all Ill certainly donate a little through Patron (an unsubtly 'donating would be awesome' message wouldnt be out of place, Im sure you guys deserve a beer or 2 after all the drama)
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1 month ago
Bueno almenos no tenía tantos trades activos
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1 month ago
Mobile app still not working, needs to be updated because api moved?
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1 month ago
You can add your trades without any fear. Downtime doesn't mean any data loss, just that the website/app can't be used for a few minutes.
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1 month ago
I just have a question - should I put all my trades again now manually or it will be done by you or something? Just so I know if I should do it now or just wait or something to not make something wrong :D
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1 month ago
there's no problem, you couldnt control anything and its not your fault! :)
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1 month ago
So we shouldn't add our trades back because "more downtime may be required as we adjust to our new home" ?
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1 month ago
We're so glad that everyone is ok. Thanks for doing everything u can to get the severs back up.
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1 month ago
i feel sorry for the workers there like 3am *yawn* thats really early in the morning.
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1 month ago
im actuallly not mad i was just ya know playing rl aka the best gameon the internet rn but im glad no one was hurt and its a big fire
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1 month ago
You must be a special kind of douchebag to rate an app 1 star, because of downtime, ANY downtime. Thank you for your efforts. You're awesome.
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1 month ago
Well atleast no one was injured....
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1 month ago
that's huuuge
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1 month ago
I can’t understand how some people can be so inconsiderate. I’m glad no one was hurt in the fire. Huge thanks for the app you’ve given us, and for being able to recover it as soon as you could. I’ll give you a 5 star rating right now, and I hope I’m not the only one.
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1 month ago
Nice to know this QuestFerret, Good job!
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1 month ago
third
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1 month ago
it works!
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1 month ago
HIII finally :D
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1 month ago
I'm glad no one died, I hope it all right
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1 month ago
forth or something
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1 month ago
wow, i'm sorry for the fire
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1 month ago
not first
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1 month ago
Second :)
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1 month ago
first xD

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